Refund and Cancellation Policy

2. Appointment Cancellation

• Cancellation Prior to Technician Dispatch: Customers can cancel or reschedule an appointment free of charge before the technician has been dispatched to their location. Please notify us at least 1-2 hours in advance via phone or WhatsApp.
• Cancellation Upon/After Technician Arrival: Once our technician arrives at your requested doorstep location in Hyderabad, the ₹400 visiting charge is applicable and payable to cover travel, time, and initial diagnostic assessment.

3. Repair Authorization & Service Charges

Prior to commencing any physical repair or component replacement, our technician will communicate the full estimated repair charges. You have the right to approve or decline the repair quotation. If you choose not to proceed with the recommended repair, only the ₹400 visiting charge is payable. No additional repair fees are incurred.

4. Refund Eligibility & Warranty Procedures

Once a repair is approved, completed, and tested in your presence, labor and service charges for successful repairs are non-refundable. However, replacement parts are covered under our 6-month repair warranty:

• If an eligible replaced part experiences a manufacturing malfunction during the 6-month warranty period, our technicians will inspect and replace the defective part at no additional charge.
• If a compatible replacement part is unavailable or the defect cannot be remedied under warranty, a refund for that specific part cost may be processed after technical verification.
• Refunds and warranty replacements do not apply in cases of physical damage, screen cracks, water ingress, or tampering by another technician after our service.

5. How to Request Assistance or Cancellation

To cancel an appointment, inquire about visiting charges, or initiate a warranty inspection, please contact us immediately: